Explore Our Frequently Asked Questions
Purchasing
We welcome online payments through Google Pay, Apple Pay, major credit/debit cards including Visa and MasterCard, Discover and PayPal. Your preferred payment method is likely supported for a seamless transaction experience.
While shopping, we’ll inform you if an item is on back order or no longer available. For back-ordered items, we’ll provide the expected shipment date. If an item becomes permanently out of stock after your purchase, you’ll receive an email notification.
If you provide your email address when ordering, we’ll notify you when your order ships. You can also check your order’s shipping status 24 hours after purchase by entering your order number and billing zip code on our website. Additionally, you can track your order online or email us at [email protected] for information.
If you provide your email address when placing an order, you’ll receive an order confirmation message within 24 hours.
Sales tax is charged on non-food items shipped to specific states and U.S. territories. Some destinations also tax shipping and processing charges. The local sales tax of the delivery destination is applied, as well as taxes on food and candy where applicable.
Our dinnerware, glassware, and food-serving items are tested to meet FDA standards for lead and cadmium. Items with lead content are labeled accordingly to comply with FDA standards.
To make changes or cancel your order, contact Customer Service at [email protected]. Please note that UPS deliveries cannot be canceled once processed. Certain items, like monogrammed or personalized ones, cannot be returned.
Yes, items in your shopping cart will remain for 14 days. You can access your saved cart by logging into your 1Shop Star account on any computer for 30 days.
If you’re using the same computer, signing in is not required. However, to access your saved cart from a different computer, you must log into your 1Shop Star account.
We remove items from your saved shopping cart after 14 days.
Prices may change due to temporary reductions or permanent increases. The price in your cart reflects the current cost.
Yes, we regularly offer special values, sales, promotions, clearance offers, and more.
Security
Yes, we use Secure Socket Layer (SSL) encryption to protect your credit card information during the online ordering process.
The credit card verification number provides extra security during a purchase. It’s located on the back of Visa, Mastercard, and Discover Network cards and on the front of American Express cards.
We use your provided information for internal purposes. We may share information with trustworthy entities, known as Select Partners, whose privacy policies align with ours.
Registrants’ privacy is protected through password security, and only limited information is shared with registry guests. Ship-to addresses are securely stored within our system.
General
Yes, we offer international shipping, but international shipping costs will apply.
Some items are ineligible for international shipping, including oversized items, hazardous materials, and items with licensing restrictions.
The order total, including shipping and any applicable customs duties and taxes, will be displayed during checkout.
The displayed order total during checkout is the final amount billed; no additional costs will be charged upon delivery.
International shipping costs vary based on factors like item quantity and weight.
Your credit card is charged when the package ships, and “1ShopStar” will appear on your statement.
Duty and taxes are determined by the destination country’s customs authorities based on the item’s origin and classification. You can view the applicable duty and tax during checkout.
Visit the product page and click “Write a Review.” Sign in with your email and a nickname, rate the item, recommend it, and write your comments. Reviews may take 3-5 business days.
Approved reviews appear online within 3-5 business days.
Reviews containing obscenity, discriminatory language, spam, contact information, or criticism of other reviews may be withheld.
Comprehensive information about each item, including materials, dimensions, and care instructions, is provided on our website.
You can reset your password or contact [email protected] for assistance.