Purchasing

What payment methods are accepted for online purchases?

We welcome online payments through Google Pay, Apple Pay, major credit/debit cards including Visa and MasterCard, Discover and PayPal. Your preferred payment method is likely supported for a seamless transaction experience.

How can I confirm if an item is in stock?

While shopping, we’ll inform you if an item is on back order or no longer available. For back-ordered items, we’ll provide the expected shipment date. If an item becomes permanently out of stock after your purchase, you’ll receive an email notification.

How can I check the status of my online order?

If you provide your email address when ordering, we’ll notify you when your order ships. You can also check your order’s shipping status 24 hours after purchase by entering your order number and billing zip code on our website. Additionally, you can track your order online or email us at [email protected] for information.

Will I receive a confirmation for my online order?

If you provide your email address when placing an order, you’ll receive an order confirmation message within 24 hours.

How is sales tax calculated?

Sales tax is charged on non-food items shipped to specific states and U.S. territories. Some destinations also tax shipping and processing charges. The local sales tax of the delivery destination is applied, as well as taxes on food and candy where applicable.

What is product FDA standards, and how does it relate to your products?

Our dinnerware, glassware, and food-serving items are tested to meet FDA standards for lead and cadmium. Items with lead content are labeled accordingly to comply with FDA standards.

How can I change or cancel my order?

To make changes or cancel your order, contact Customer Service at [email protected]. Please note that UPS deliveries cannot be canceled once processed. Certain items, like monogrammed or personalized ones, cannot be returned.

Can I save items in my shopping cart for later purchase?

Yes, items in your shopping cart will remain for 14 days. You can access your saved cart by logging into your 1Shop Star account on any computer for 30 days.

Do I need to sign in to save items in my shopping cart?

If you’re using the same computer, signing in is not required. However, to access your saved cart from a different computer, you must log into your 1Shop Star account.

Why is my saved shopping cart empty after 14 days?

We remove items from your saved shopping cart after 14 days.

Why did the price of an item in my saved shopping cart change?

Prices may change due to temporary reductions or permanent increases. The price in your cart reflects the current cost.

Does 1Shop Star offer coupons, coupon codes, rebates, promotions, or deals?

Yes, we regularly offer special values, sales, promotions, clearance offers, and more.

Security

Is my credit card information secure?

Yes, we use Secure Socket Layer (SSL) encryption to protect your credit card information during the online ordering process.

What is the credit card verification number?

The credit card verification number provides extra security during a purchase. It’s located on the back of Visa, Mastercard, and Discover Network cards and on the front of American Express cards.

Will 1shopstar.com share my email address with other companies?

We use your provided information for internal purposes. We may share information with trustworthy entities, known as Select Partners, whose privacy policies align with ours.

How does 1shopstar.com protect registrants’ privacy online?

Registrants’ privacy is protected through password security, and only limited information is shared with registry guests. Ship-to addresses are securely stored within our system.

General

Can my order be delivered internationally?

Yes, we offer international shipping, but international shipping costs will apply.

What items cannot be shipped internationally?

Some items are ineligible for international shipping, including oversized items, hazardous materials, and items with licensing restrictions.

How will I know the total cost of my international order?

The order total, including shipping and any applicable customs duties and taxes, will be displayed during checkout.

Will there be additional costs upon receipt of my order?

The displayed order total during checkout is the final amount billed; no additional costs will be charged upon delivery.

How much does international shipping cost?

International shipping costs vary based on factors like item quantity and weight.

When am I billed, and what will appear on my credit card statement?

Your credit card is charged when the package ships, and “1ShopStar” will appear on your statement.

How much duty and taxes are charged on international orders?

Duty and taxes are determined by the destination country’s customs authorities based on the item’s origin and classification. You can view the applicable duty and tax during checkout.

How do I submit a product rating and review?

Visit the product page and click “Write a Review.” Sign in with your email and a nickname, rate the item, recommend it, and write your comments. Reviews may take 3-5 business days.

When will my review appear online?

Approved reviews appear online within 3-5 business days.

What content is not allowed in reviews?

Reviews containing obscenity, discriminatory language, spam, contact information, or criticism of other reviews may be withheld.

What product information is available on the 1shopstar website?

Comprehensive information about each item, including materials, dimensions, and care instructions, is provided on our website.

What should I do if I forgot my password?

You can reset your password or contact [email protected] for assistance.