Thank you for shopping with 1ShopStar LLC (“1ShopStar,” “we,” “our,” or “us”). We want to ensure your complete satisfaction with your purchase from our e-commerce website, www.1shopstar.com. Please read this Return & Refund Policy carefully as it outlines the guidelines and procedures for returning or seeking a refund for products purchased from our website.

1. Returns and Refunds Eligibility:

Please check carefully whether the received product is same as what you ordered. If you receive a wrong product, damaged product, or partial shipment of your order, please immediately contact the store via email to [email protected] with your order number, invoice details and photograph of the product to obtain after-sales support. We apologize for the inconvenience to you in case anything happens like this.

1.1. We accept returns and provide refunds for eligible products within 30 days from the date of receipt of your product.
1.2. To be eligible for a return and refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
1.3. Certain products, including but not limited to intimate or personal care products viz. underwear and lingerie, bath and shower products (soap, body wash, shower gel), feminine hygiene products (tampons, pads), adult diapers and incontinence products, condoms and other sexual health products, shaving and grooming products (razors, shaving cream, aftershave), hair care products (shampoo, conditioner, hair styling products), oral care products (toothbrush, toothpaste, mouthwash), skincare products (face cleansers, moisturizers, serums), cosmetics and makeup products, etc. are not eligible for return or refund due to hygiene or safety reasons. Please check the product description or contact our customer service for clarification before making a purchase.

2. Return Process:

2.1. To initiate a return, please contact our customer service team at [email protected] within the specified return period. Provide your order details, including the order number and the reason for the return.
2.2. Our customer service team will guide you through the return process and provide you with a return authorization if your request is eligible.
2.3. Please securely package the product to be returned, including all original accessories and documentation, and clearly label the package with the provided return authorization number.
2.4. You are responsible for the shipping costs associated with the return, unless the return is due to a mistake on our part or a defective product.

3. Refund Process:

3.1. Once we receive and inspect the returned product, we will notify you of the status of your refund request.
3.2. If the return is approved, we will initiate a refund to your original payment method within 60 business days.
3.3. Please note that the refund amount may exclude any shipping or handling charges incurred during the initial purchase, unless the return is due to a mistake on our part or a defective product.

4. Exchanges:

4.1. We currently do not offer direct exchanges. If you wish to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired item.

5. Damaged or Defective Products:

5.1. In the event that you receive a damaged or defective product, please contact our customer service team at [email protected] within 24 hours of receiving the item.
5.2. We may request photographic and/or video evidence or additional information to assess the damage or defect.
5.3. If the damage or defect is confirmed, we will provide you with options for a replacement, repair, or refund, based on product availability and your preference.

6. Non-Returnable Items:

6.1. The following items are non-returnable and non-refundable:

Personal care items: Opened or used toiletries, cosmetics, and skincare products.
Intimate apparel: Underwear, lingerie, and swimwear (for hygienic reasons).
Consumable products: Food and beverages, including perishable items.
Customized or personalized items: Products that are specifically made or customized according to the customer’s preferences.
Software and digital downloads: Once the code or download link is provided, these items are often non-returnable.
Gift cards and prepaid cards: These are typically non-refundable and non-returnable once purchased.
Hazardous materials: Items classified as dangerous goods, such as certain chemicals, batteries, or flammable substances.
Final sale or clearance items: Products explicitly marked as non-returnable or sold at a discounted price.
Event tickets: Tickets for concerts, sporting events, or other live performances, which are typically non-refundable.
Jewelry and watches: Some retailers have strict return policies for these items due to their high value or the potential for tampering.

7. Change of Mind:

7.1. If you change your mind about a purchase and wish to return an eligible product without a valid reason, a restocking fee of 20% may apply. This fee will be deducted from your refund.

8. Contact Us:

8.1. If you have any questions or concerns regarding our Return & Refund Policy, please contact our customer service team at [email protected]