Shipping Policy
Standard shipping rates and policies apply to domestically shipped items, including free shipping on qualifying orders and premium shipping. International shipping may not be available for all items.
When we ship your order, we indicate the carrier company, shipping date, and estimated delivery date on Your Account page and in the shipment confirmation email. You can track your package in Your Orders.
We recommend that you contact the prison first to confirm that they accept deliveries and to ask about any special policies they have.
Photo on delivery shows you that your package is safe on arrival. The image shows the location of your package. Delivery photos may appear in Track Your Package in Your Orders.
If you want to view a delivery photo, sign into your 1ShopStar account. We may use delivery photos to:
Verify delivery location.
Audit for quality purposes.
Troubleshoot what happened to a package.
If your address is marked as confidential, to protect your privacy, we don’t post a delivery photo.
Your delivery progress tracker may include an Estimated Delivery Window. When available, it will also appear in Your Orders and notifications. It provides information about when you can expect deliveries. External factors, such as traffic, can affect delivery windows. They’re not guaranteed and may be subject to change. Deliveries can arrive before or after estimated windows.
Customs ID Requirements
Customs regulations in certain countries require you to provide ID for customs clearance. 1ShopStar safely & securely stores the ID information to transmit the information to the carrier and Customs officials. This process allows your packages to clear Customs without additional delay.
When you provide your ID information for an address, the ID information links to that delivery address. We use the information provided for that shipment as well as future shipments to that address. The name on the shipping address must match the name on the provided ID information. If you’re shipping to someone other than yourself, add the ID information of the recipient. To edit the ID information linked to a delivery address, go to Your Addresses.
To delete the ID information from your 1ShopStar.com account, go to Manage saved IDs. We immediately remove the ID information from your saved IDs page and all addresses in your address book. Permanent deletion from the 1ShopStar database can take up to 30 days.
Errors or missing information may cause delays beyond the original delivery date. The carrier may contact you for further information to complete those orders.
Billing and Shipping Addresses
Here are a few tips to keep in mind:
Your billing address must match the address on your monthly credit card or bank statement.
Leave fields blank if they don’t apply to your address, e.g., don’t enter “N/A,” “Not applicable,” etc.
Enter information in the correct fields, e.g., don’t enter city and state information in the Address Line 2 field. Use the city and state fields instead.
Avoid using accent marks or non-English characters. Our system can’t process these characters.
Don’t enter shipping or delivery instructions in the address fields.
1ShopStar Returns /Refunds Policy
Most items purchased from 1ShopStar.com are replaceable/ returnable and can be returned within 5 days of delivery, except those that are explicitly identified as not returnable.
For information about products that can’t be returned, see Items that Can’t be Returned in the product description.
To determine if a product sold by 1ShopStar.com has a longer return timeline, locate the product type below. If the product type isn’t listed or doesn’t state another return time frame, our standard 5-day return policy applies.
For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account, as the case may be.
1ShopStar will refund the full amount against a canceled order if the cancellation request is received within 12 (twelve) hours of placing the order. However, if the order is processed and has been dispatched, then subject to the 1ShopStar Returns Policy, a full refund will be made within 5 (five) days of receipt of the returned article. Once we receive your return a refund is issued to the original payment method or to your bank account, as the case may be.
Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, is defective, or different from their description on the product detail page on 1ShopStar.com.
Return / Replacement. Refund will be processed only if:
it is determined that the product was not damaged while in your possession.
It is determined that the product is unused.
It is suggested that the unboxing of articles may be video graphed for claims of damage, missing parts, and accessories.
The product is not different from what was shipped to you.
The product is returned in original condition (with the brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card, and all the accessories therein).
You will be required to send the article pictures / unboxing video to claim replacement/return due to damage or missing parts, or accessories, defective or different from their description on the product detail page on 1ShopStar.com.
We may contact you to ascertain the damage or defect in the product before issuing a refund/replacement. We reserve the right to request you to return the product to us to ascertain the damage or defect in the product before issuing a refund/replacement.
The decision of 1ShopStar concerning refund/replacement / return of items will be final and binding on the customer.
Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
Products marked as “non-returnable” on the product detail page cannot be returned. However, in the unlikely event of a damaged, defective, or wrong item being delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product before issuing a refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product before issuing a refund/replacement.
No additional information is required to return an eligible order unless otherwise noted in the category-specific policy.
Products may be eligible for replacement only if the same 1ShopStar.com has the same item in stock.
If the replacement request is placed and 1ShopStar.com does not have the same product in stock, a refund will be issued to you.
Products purchased by international customers are not eligible for returns.
In the event customers are found to misuse the return policy by excessively returning, canceling, or not accepting the orders placed, 1ShopStar.com reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.
You must return items with a value of $25 or more using a trackable method. Items with a value of more than $50 must also be insured.
Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 2 days from the date of delivery of the product.
Note: All product categories are non-returnable for International Customers for Export Orders.
Luxury & Personal Use Item Products
The following guidelines apply to all return-eligible Luxury & Personal Use Item products and returns that fail to adhere to these guidelines may be rejected. We gladly accept returns on all eligible items within 5 days of delivery and offer free return shipping.
Beauty products made of hazardous materials, including flammable liquids or gases, are not returnable to 1ShopStar. These products will not display a “free returns” message on the product detail page.
Luxury & Personal Use Item products must be returned in new, unused, and unaltered condition. This includes any attached tags (product tags and security tags), and where applicable, hygiene seals and related accessories. Accessories include but are not limited to; duster bags, garment bags, removable accessories or attachments, and spare parts.
Shoes: When trying on shoes, stand on a carpeted surface to protect the soles. The shoe box forms part of the product and should remain intact by placing it in an outer shipping container when sending it back to us, otherwise it will not be accepted.
Lingerie & Swimwear: Briefs, swimsuits, and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
Underwear: Underwear is not returnable.
Bags: Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored items.
Product packaging and documentation should also be returned with Luxury Items and Personal Use products.
This includes the brand packaging (provided by the luxury brand directly, different from the Luxury Item packaging). Additionally, products should be returned in any original protective packaging to prevent damage during return shipping.
For product documentation, this includes but is not limited to any certificates of authenticity, grading, and warranty cards.
Items must be returned using the return label we provide. In rare cases where a return label is not provided, please contact our support via email.
We may monitor customer return activity and take appropriate action (including but not limited to denial of refund) if account abuse and/or activity in violation of our return policy is detected. If we receive a return of an item different from the item purchased, we may delay the refund to allow time for proper review or disposal of the item without compensation.